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Terms of Service

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Terms Of Service

 

Account Setup

The longest time for a shared seedbox to be set up is usually 1-24 hours, dedicated seedboxes and servers are normally delivered within 1-72 hours. The time-frame depends on time/day of order and possible backlogs at datacenter.

Usage Policy

While using any service provided by us you agree to follow our usage policy. You agree to not use our dedicated servers or seedboxes for any of the following..

  1. Distributing fake torrents for example pay per install.
  2. Any malware and virus distribution.
  3. Racism and Hate crime related
  4. Phishing and any form of fraud’
  5. Copyrighted material which you do not own, or have permission to possess
  6. Any type of script and or file that tries to interfere with anther’s website, server and or home connection (DDoS attacks).
  7. Any child abuse, pornographic or related material.
  8. Installing outdated/insecure software that could create possible backdoors to system(s)
  9. Altering any settings to bypass limits on public trackers or abusing bandwidth.
  10. Hosting warez, torrent trackers or any other such similar sites.
  11. Re-sharing shared slots.   Your slot on a shared server is for you and your use only.   The dedicated server is shared by us by a set max amount of users.

Failure to comply with the above usage terms can result in immediate termination of service without warning as well as possibly in (extreme cases) details sent onto the appropriate authorities.

 

Fair Use Policy

Private trackers only!  We only allow private trackers on our network.

Public/Semi-Public Trackers:  Public/Semi-Public Trackers are NOT permitted. The reason for this is public trackers are a security risk and can take a lot of resources from the server and this is not fair to other clients you share with. By default public trackers will be blocked/limited. Users abusing this can lead to your service being suspended with no refund.

What is a Public Tracker? A public tracker is a tracker you can download from without having to login or have an account. Semi-public ones like Demonoid etc the “site” requires login but the “tracker” does not require authentication to connect to peers on tracker.

 

Billing

All our services are subject to a prorated billing date of 1st of each month and is auto calculated during initial order.  You will be sent reminders or overdue notifications.    If you fail to renew service or your automated billing fails your service will be suspended (disabled) on the 2nd/3rd.   If after 7 days we have received no payment your service will be terminated (deleted).

 

 

Cancellation

While we pride ourselves on the service we offer we know we can not satisfy every customer every time. We will work with any customer to work out any problems you may have.  A customer can cancel their service at any time via client area to stop future invoices however no refund can be given past first 7 days of initial order.  If you also created a subscription with Paypal for automated billing then you must cancel this via your Paypal account.  No refunds for Paypal subscriptions will be given unless you have used the cancellation function before the due date.

 

Data Retention Policy

Our data retention policy is simple, we do not backup data and we are not responsible for data loss. Clients are responsible for backing up their own data. In the event of system error, hardware failure, hacking, etc we will do our best to recover your data but can never be held liable.

 

Security

We reserve the right to disable or terminate any service without notice that we suspect has been hacked or been used for malicious purposes. This is to preserve the security of network.   In the case of unmanaged dedicated servers the end user is responsible for their own configuration and security.

 

Refund Policy

We have a 7 day refund policy on our services.  Within the first 7 days If you are not happy with service or it doesn't meet your needs you can request a pro-rated refund for the time you have not used.

We have the right to refuse refund request if any if our terms of service were broken.

In the case of any over-payments,  ie a user accidentally pays an invoice twice for example paying via PayPal subscription but then also manually paying an invoice the over-payment is automatically added to the clients credit account.  This credit will automatically be applied to any invoices that are generated/due when a client orders or renews.  To qualify for a over-payment credit refund the client must contact our billing department via a support ticket within 24 hours of invoice payment.

 

Termination

We reserve the right to terminate a service at any time (Without refund) if customer breaks any part of our TOS or abuses service or staff in any way or we do not receive payment due.

 

SeedboxSolutions will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws.  Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports and request or remove the infringing data if needed.  No user information will ever be shared.

 

Changes to TOS

These TOS may change at any time without notice please check back regularly for changes. Any changes that effect current customers will be given till the end of their current term to come within compliance of any changes.

 

Revised: 09/10/2021


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